Support

How may we help you?

Even after the purchase, we remain at your side and support you with all our knowledge.

A spectroradiometer has to be recalibrated? You need drivers or documents to download?

Gladly. We are here for you.

Recalibration & device service

Calibration required?

The NIST traceable calibration of JETI products is valid for one year. After this time it will not be guaranteed that the measuring results of the device is still within the indicated uncertainty. Therefore, it is recommended to return them regularly for recalibration and additional device service.

Please request an offer by providing the serial number and follow our shipping instructions before sending the device.

Calibration quantities and services:
Spectra Radiance (UV/ VIS/ NIR)
Spectra Irradiance (UV/ VIS/ NIR)
Radiance calibration extension for L3 matching
Radiant flux
Radiance Intensity (UV/ VIS/ NIR)
Recalibration of Hazard systems for specbos UV
Stray light correction (UV/ NIR)

Software and drivers

Software needed?

Our Software Support section provides all essential tools and programs for operating your JETI measurement devices.

Support and assistance for:
JETI LiVal for radiometric analysis,
JETI VersaSpec for spectral acquisition and transmission/reflection calculations,
JETI SDK for integration into your own applications,
and the latest drivers and firmware updates available for download

Downloads

Looking for datasheets or technical notes?

Please find in this section the required information about the JETI products to download.

Available documents:
Datasheets, Hardware descriptions,Links to external software, Technical notes, Papers and Basics.

Looking for upgrade possibilities?

It is possible to upgrade some older specbos and spectraval models.

Please send a request including the model name and the serial number of the respective device.

If you're stuck - you'll find help here

Our video tutorials provide step-by-step support for using our devices and software.

Content:
spectraval 1501: Video tutorials how to install and to use.
JETI LiVal: Installation.

Spectroradiometer | Spectrometer | Readout electronics

In this section we list discontinued products with documents for support as well as information on repairs and calibrations.

Spectroradiometer specbos and spectraval,
Spectrometer RU series,
Readout electronics SDCM3.